Terms and Conditions — 1ee Game Pakistan Gaming Platform

1 Acceptance of Terms

By accessing, registering on or placing any bets through the 1ee Game platform — whether via browser or any other means — you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in their entirety. These terms apply to all users of the platform regardless of how they access it.

These terms are effective from the date they are published on this page. 1ee Game reserves the right to update or modify these terms at any time without prior notice. The most current version will always be available on this page and the "Last Updated" date at the top will reflect the most recent revision.

If you are accessing the platform on behalf of another person, you represent that you have their authority to bind them to these terms, and you accept full responsibility for their compliance.

2 Eligibility & Age Verification

To use the 1ee Game platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. This is a strict requirement with no exceptions.
• You must be legally capable of entering into a binding agreement under the laws applicable to your location.
• You must not be accessing the platform from a jurisdiction where online gaming is prohibited by applicable law.
• You must not be a current employee, director, agent or contractor of 1ee Game or any affiliated company, nor an immediate family member of any such person.

By creating an account, you confirm that you meet all eligibility requirements listed above and that the information you provide during registration is accurate, complete and up to date.

3 Account Registration

Each individual is permitted to hold one account only on the 1ee Game platform. Opening multiple accounts — whether under the same name, same device, same payment method or same IP address — is strictly prohibited and will result in the permanent suspension of all associated accounts.

When registering, you must provide accurate and truthful information. You are responsible for keeping your account details current. If any of your registration information changes — including your mobile number or payment details — you must update your account promptly.

• You are solely responsible for maintaining the confidentiality of your account login credentials.
• You must not share your password or allow any third party to access your account.
• You must notify 1ee Game immediately if you suspect any unauthorised access to your account.
• 1ee Game will not be liable for any losses resulting from unauthorised account access where you have failed to take reasonable steps to protect your credentials.

Account registration is free. There are no fees for creating or maintaining an account on 1ee Game. Minimum deposit requirements may apply before certain features are unlocked — these are specified in the relevant promotions or platform sections.

4 Deposits & Payments

All deposits on 1ee Game are processed in Pakistani Rupees (PKR). The platform supports the following payment methods for deposits:

• JazzCash — mobile wallet transfers
• Easypaisa — mobile wallet transfers
• Raast — instant bank-to-bank transfers
• Bank Transfer — direct transfers from any Pakistani bank account
• Debit and Credit Cards — Visa and Mastercard issued by Pakistani banks
• Mobile Wallets — other supported wallet services as listed in your account deposit section

Deposits are generally credited to your account within minutes of a successful transaction. In rare cases, processing delays may occur due to payment provider issues. If a deposit does not appear in your account within 30 minutes, please contact our support team with your transaction reference.

Minimum and maximum deposit limits may apply depending on your payment method and account verification status. Current limits are displayed in the deposit section of your account dashboard.

5 Withdrawals

Withdrawal requests on 1ee Game are processed to the same payment method used for the corresponding deposit wherever possible. This is a standard anti-fraud measure applied to all accounts.

• Withdrawals are processed in PKR only.
• You must have completed any applicable wagering requirements before a withdrawal request will be approved.
• Identity verification may be required before your first withdrawal or when withdrawing above certain thresholds.
• Processing times vary by payment method — JazzCash and Easypaisa withdrawals are typically faster than bank transfers.
• Minimum and maximum withdrawal limits apply and are displayed in the withdrawal section of your account.

1ee Game reserves the right to request documentation to verify the source of funds or your identity at any point during a withdrawal request. Failure to provide requested documentation within a reasonable timeframe may result in the withdrawal being delayed or declined.

For more detailed information about the withdrawal process, turnaround times and applicable limits, please visit the Withdrawal page.

6 Bonuses & Promotions

1ee Game offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms — including wagering requirements, minimum deposit thresholds, game restrictions and expiry dates — which are stated in full on the relevant promotion page.

• Bonuses must be claimed within the stated validity period to be eligible.
• Wagering requirements must be met before bonus-derived funds can be withdrawn.
• Only one bonus may be active at a time unless a promotion explicitly states otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash without meeting wagering requirements.
• Free spins winnings are credited as bonus funds subject to standard wagering terms unless stated otherwise.
• 1ee Game reserves the right to void bonuses if there is evidence of bonus abuse, including but not limited to placing opposing bets to reduce wagering risk.

1ee Game may at its discretion offer personalised promotions to specific account holders. These offers are non-transferable and apply to the named account only.

7 Game Rules & Fair Play

All games available on the 1ee Game platform — including slot games, live casino tables, bingo rooms and sports betting markets — are governed by their individual game rules. These rules are accessible within each game or market before play begins. By participating in any game, you confirm that you have read and understood the applicable rules.

• Game outcomes are determined by certified random number generation (RNG) systems for casino and slot games.
• Live casino games are operated by third-party providers under their own fair-play standards.
• Sports betting outcomes are determined by the results of the relevant sporting events as reported by official sources.
• In the event of a technical fault during a game round, the round may be declared void and stakes returned. 1ee Game's decision in such matters is final.
• Placing bets on clearly mispriced odds or exploiting system errors is prohibited and any resulting winnings will be voided.

For cricket markets — including Pakistan Super League (PSL), T20 internationals and other cricket events — settlement is based on the official result as declared by the relevant cricket board. In the event of a match being abandoned or ruled a no-result, bets will be settled according to the specific market rules displayed at the time of placing the bet.

8 Prohibited Activities

The following activities are strictly prohibited on the 1ee Game platform. Engaging in any of these will result in immediate account suspension and may result in legal action:

• Creating more than one account or accessing the platform on behalf of another person without authorisation.
• Using automated software, bots, scripts or any artificial means to interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Deliberately exploiting bugs, errors or system vulnerabilities for financial gain.
• Using the platform for money laundering, financial fraud or any other illegal purpose.
• Providing false information during registration or verification processes.
• Allowing minors to access the platform through your account.
• Engaging in any form of chip dumping, match fixing or sports manipulation.

9 Account Suspension & Closure

1ee Game reserves the right to suspend, restrict or permanently close any account at its discretion. Common reasons for account action include, but are not limited to:

• Breach of any section of these Terms and Conditions.
• Suspicion of fraudulent activity or identity misrepresentation.
• Failure to complete requested verification within a specified timeframe.
• Account inactivity — accounts with no login activity for 12 consecutive months may be flagged as dormant.
• A self-exclusion request submitted by the account holder.

If your account is closed at your own request, any remaining real-money balance will be returned to your registered payment method after all pending wagers are settled, provided no outstanding verification or fraud concerns exist.

If your account is closed due to a breach of these terms, any remaining balance may be forfeited in full. 1ee Game will notify you by email if an account is closed for compliance reasons, though it is not obligated to provide detailed reasoning in all cases.

10 Privacy & Data

1ee Game collects and processes personal information in accordance with its Privacy Policy. By using this platform, you consent to the collection and use of your data as described in that policy. The Privacy Policy forms part of these Terms and Conditions and should be read alongside them.

Your personal data is used for account management, payment processing, identity verification, fraud prevention and, where you have opted in, marketing communications. We do not sell your personal data to third parties.

For full details on what data we collect, how we store it and your rights in relation to your data, please read our Privacy Policy.

11 Responsible Gaming

1ee Game is committed to providing a safe and enjoyable entertainment environment. We strongly encourage all players to approach gaming as a leisure activity with a fixed budget — never as a source of income or a way to recover financial losses.

• Set a personal budget before you start playing and stick to it regardless of outcomes.
• Use the deposit limit tools in your account settings to cap how much you can add to your account per day, week or month.
• Use session time reminders to keep track of how long you have been playing.
• If you need a break, apply a self-exclusion period from your account settings — this can range from a short cooling-off period to a longer-term exclusion.
• Never play under the influence of substances that may affect your decision-making.
• Keep your account login details secure so that family members — especially children — cannot access it.

For detailed guidance on managing your gaming habits, please visit our Responsible Gaming page. If you are concerned about your gaming behaviour or that of someone you know, speak to a trusted person or contact a support organisation in your area.

12 Limitation of Liability

1ee Game provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly and reliably, we cannot guarantee uninterrupted access at all times.

• 1ee Game is not liable for any losses arising from technical failures, internet disruptions or circumstances beyond our reasonable control.
• We are not responsible for any financial losses incurred through gaming activity on the platform — all betting carries inherent risk and players accept this when placing wagers.
• In the event of a system error that results in incorrect odds, game outcomes or payout calculations, 1ee Game reserves the right to void affected bets and return stakes.
• Our maximum liability to any individual player in any circumstance is limited to the net real-money balance held in their account at the time of the relevant incident.

13 Amendments to These Terms

1ee Game may update, modify or replace any part of these Terms and Conditions at any time. Changes take effect from the date they are published on this page. The "Last Updated" date shown at the top of this page will always reflect when the most recent change was made.

It is your responsibility to check this page periodically for changes. Continued use of the platform after any update constitutes your acceptance of the revised terms. If you do not agree with the revised terms, you should stop using the platform and close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your account, our support team is available around the clock. You can reach us through the following:

• Email: [email protected] (plain text — not a link)
• FAQ: Visit our FAQ page for answers to common questions.
• Platform queries: Visit the Platform page for technical information about how 1ee Game works.

We aim to respond to all enquiries within 24 hours. For urgent account issues, including suspected unauthorised access, please mark your message accordingly so it is prioritised by our team.