Privacy Policy — 1ee Game Pakistan Online Gaming Platform

1 Who We Are

1ee Game is an online entertainment platform accessible at 1eegame.win, offering slot games, live casino, sports betting — including cricket and PSL markets — and bingo, for players in Pakistan. All accounts, transactions and player data on this platform are managed by 1ee Game.

For the purposes of this Privacy Policy, "we", "us" and "our" refer to 1ee Game. "You" and "your" refer to any person who visits, registers on or uses the 1ee Game platform in any way.

This policy applies to all data collected through the 1ee Game website, including any interactions via mobile browser. It does not apply to third-party websites or services that may be referenced or linked from this platform.

2 What Data We Collect

We collect different types of personal data depending on how you interact with our platform. Below is a clear breakdown of the categories of data we may hold about you:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required by law or for responsible gaming purposes (for example, if you voluntarily disclose a concern about your gaming habits to our support team).

3 How We Collect Your Data

Your data reaches us through several channels depending on how you interact with 1ee Game:

• Direct interactions: When you register an account, complete verification, make a deposit, place a bet or contact our support team, you provide data directly to us.
• Automated technologies: When you visit our platform, we automatically collect technical and usage data using cookies, server logs and similar technologies.
• Payment providers: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, our payment partners share transaction reference data with us to confirm and reconcile your payment.
• Verification services: If identity verification is required, data may be cross-referenced with third-party verification tools to confirm your identity and age.
• Third-party game providers: Game providers who supply slot games, live casino tables and other content may share session-level data with us for reconciliation purposes.

4 Why We Use Your Data

We use your personal data only for lawful and clearly defined purposes. The main reasons we process your data are:

• To manage your account — setting up, maintaining and securing your 1ee Game account and processing your login sessions.
• To process payments — handling deposits and withdrawals in PKR through your chosen payment method, including JazzCash, Easypaisa, Raast, bank transfer or card.
• To provide gaming services — enabling you to play slot games, participate in live casino, bet on cricket and PSL markets, play bingo and access all platform features.
• To verify identity and age — ensuring all players on the platform are 18 or older and that account details are genuine.
• To prevent fraud and protect security — monitoring for suspicious activity, multiple accounts, system abuse and unauthorised access.
• To provide customer support — responding to your queries and resolving any issues with your account or transactions.
• To send you relevant communications — account-related notifications such as deposit confirmations, withdrawal updates and security alerts. Marketing messages only if you have opted in.
• To support responsible gaming — monitoring play patterns to identify potential problem gambling behaviour and enabling the tools you set, such as deposit limits and self-exclusion.
• To improve the platform — analysing how players use the platform in aggregate to improve features, fix issues and develop better experiences.

5 Data Sharing

1ee Game does not sell your personal data to any third party. However, in order to operate the platform properly, we do share certain data with trusted service providers under strict confidentiality agreements. These include:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive only the transaction data needed to process your deposit or withdrawal in PKR.
• Identity verification providers — third-party verification services may receive your identity documents to confirm your age and identity where required.
• Game content providers — suppliers of slot games, live casino and other content receive session-level data for reconciliation and audit purposes only.
• IT and security partners — providers who help us maintain platform infrastructure, monitor for fraud and keep your account secure.
• Customer support tools — platforms used to manage support tickets and live chat may process communication data on our behalf.

All third-party service providers are contractually required to handle your data securely, use it only for the specific purpose for which it was shared and not to retain it beyond what is necessary.

6 Payment Data & PKR Transactions

All financial transactions on 1ee Game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your payment data is handled with the highest level of care.

• We do not store full card numbers or mobile wallet PINs on our servers at any point.
• Payment processing is handled by our payment partners — JazzCash, Easypaisa, Raast, bank transfer services and card processors — who operate their own secure systems.
• We retain transaction reference numbers and amounts for account reconciliation, fraud detection and support purposes.
• Your payment method details are linked to your account for anti-fraud purposes — withdrawals must be returned to the same payment method used for deposits wherever possible.

If you believe there has been an unauthorised transaction on your 1ee Game account, contact our support team immediately. Do not share your account password or mobile wallet PIN with anyone, including our support staff — we will never ask for these.

7 Cookies & Tracking Technologies

1ee Game uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small file placed on your device when you visit our platform. Here is how we use them:

• Essential cookies — these are required for the platform to function. They keep you logged in during a session and remember your preferences. You cannot opt out of these without affecting core functionality.
• Analytics cookies — these help us understand how players use the platform, which pages are most visited and where improvements are needed. Data collected is aggregated and not linked to individual identities.
• Security cookies — used to detect and prevent fraudulent logins, unusual activity and bot access.
• Preference cookies — these remember your settings such as language preference or display options so you do not need to reset them every visit.

We do not use cookies to track you across unrelated third-party websites. Most browsers allow you to manage or delete cookies through their settings. Please note that disabling essential cookies may affect your ability to use certain features of the platform.

8 Data Retention

We keep your personal data only for as long as it is necessary for the purposes set out in this policy. The specific retention periods we apply are:

• Active account data — retained for the full duration of your account being open with 1ee Game.
• Financial transaction records — kept for a minimum of five years to support fraud prevention, dispute resolution and audit requirements.
• Identity verification documents — retained for the period required by applicable verification standards and then securely deleted.
• Support communications — kept for up to three years to assist with any follow-up queries or disputes.
• Closed account data — when an account is closed, we retain basic identity and transaction records for up to five years before permanent deletion, unless a longer period is required by law.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you.

9 Your Rights

You have a number of rights in relation to the personal data that 1ee Game holds about you. These include:

• Right to access — you can request a copy of the personal data we hold about you at any time.
• Right to correction — if any data we hold about you is inaccurate or out of date, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data, subject to us not having a legal obligation to retain it (for example, financial records).
• Right to restrict processing — in certain circumstances, you can ask us to stop actively processing your data while retaining it.
• Right to withdraw consent — where we rely on your consent to process data (such as for marketing), you can withdraw that consent at any time without affecting any processing that took place before withdrawal.
• Right to object — you can object to your data being used for certain purposes, including direct marketing.

10 Data Security

Protecting your personal data is one of our top priorities at 1ee Game. We have put in place a range of technical and organisational measures to safeguard your information against unauthorised access, loss or misuse:

• All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols.
• Our servers are protected by firewalls, intrusion detection systems and regular security audits.
• Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access are bound by confidentiality obligations.
• We carry out regular reviews of our security practices and update them in line with current standards.
• In the event of a data breach that poses a risk to your rights, we will notify affected players as soon as practically possible.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account password secure and to log out of your account when using shared devices.

11 Children's Privacy

The 1ee Game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal data, please contact our support team immediately so we can take action.

Any account found to belong to a person under 18 will be closed and any associated data will be deleted in accordance with our data retention policy. Any funds or winnings associated with an underage account will be cancelled.

We encourage parents and guardians to use parental control tools on shared devices to prevent minors from accessing online gaming platforms. More guidance is available on our Responsible Gaming page.

12 Updates to This Policy

1ee Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we use your data, we will notify registered players by email or through a notice on the platform before the changes take effect. Your continued use of 1ee Game after any update constitutes acceptance of the revised Privacy Policy.

We recommend checking this page periodically so you are always aware of how your data is being handled. If you have any concerns about a recent update, please reach out to our support team.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, our team is here to help. You can reach us through the following:

• Email: [email protected] (plain text — not a clickable link)
• FAQ: Many common privacy questions are answered on our FAQ page.
• Platform information: For details about how the platform works, visit the Platform page.

We aim to respond to all privacy-related requests within 5 working days. For urgent matters — such as a suspected data breach or account compromise — please mark your message as urgent so it is prioritised by our team.